Jennifer Pfaltzgraff, Interim Executive Director is a graduate of the University of Massachusetts at Amherst with a BS in Communications. She is the mother of two children, Madeleine and Ethan. Jennifer began advocating for people with intellectual and developmental disabilities when her son Ethan was diagnosed with cerebral palsy at 7 months old. She was elected to the board of directors of The Arc of Wake County in July 2007, serving as a director, then President and Past President. She then served as Executive Director for The Arc of Wake County leading up to The Arc of the Triangle merger in July 2014. Jennifer transitioned in to the Marketing and Communications Director role promoting the programs and services of The Arc of the Triangle as well as took the lead on creating and organizing fundraising efforts like the Gala for Good and Community Classic Golf Tournament. Jennifer serves as Chair for the Wake County Special Education Advisory Council. She served as Co-Chair of the Wake County LICC (Local Inter-Agency Coordinating Council) for 5 years. Jennifer also enjoys volunteering with the Cary High School Band, MARC Sharks Swim Team and spending time with her family.
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Duffy Palmer, Senior Director & General Counsel began volunteering with Special Olympics in the Peruvian mountains a couple decades ago. After receiving a Bachelor's Degree in Sociology from Brigham Young University Idaho, Duffy began his professional career as an Employment Specialist of a start-up IDD Employment Service program in Durham. He later became its Program Manager and expanded services into an inclusive program helping both people with and without disabilities gain or improve their employment status. Duffy later worked for a large multinational human service company as a Clinical Supervisor in multiple Intermediate Care Facilities providing residential supports to people with significant developmental disabilities. Duffy then began working for The Arc of the Triangle as the Director of Individual Services and was later promoted to Senior Director. Recently, Duffy earned a Law Degree from North Carolina Central University School of Law in May 2015. He was admitted to the North Carolina Bar on August 28, 2015. He has begun using his legal skills to help people with disabilities both in private practice and within The Arc network. He is passionate about supporting people with intellectual and developmental disabilities and their families in a way that works for them. Duffy advocates for a better system and an integrated community to meet the needs and honor the rights of people with disabilities and their families. He is currently a NCAPSE Board Member and serves as their Public Policy Liaison. He also works on the NC DD Consortium and was recently voted Treasurer on the Executive Committee and sits as a member of NC DHHS’s External Advisory Team. In his free time, Duffy loves being with family as a husband and father as well as volunteering within his local Church.
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Lisa Maier, Quality Assurance Director grew up in New York where she graduated from State University of New York, New Paltz with a BS in Education. Lisa began working for people with developmental disabilities after she moved to Oklahoma, working in ICFs, group homes and then as a State Case Manger supporting community living. She began her QA role providing guidance for children in Therapeutic Foster Care and Adult Companionship before moving to NC in 2003. Lisa continued her QA role but now advocating for children and adults through community mental health services until she joined The Arc of the Triangle. Returning to her passion of supporting people with I/DD, Lisa is looking forward to assisting The Arc of the Triangle grow their services and footprint to ensure we can provide our participants and families with continued quality services no matter where they live in the Triangle.
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Michelle Merritt, Director of Individual Services received her Bachelor's Degree in Sociology from State University of New York, Geneseo. She is passionate about working with people with intellectual and developmental disabilities and at one time specialized in children's services but currently enjoys working with people of all ages. Michelle looks forward to continuing to dedicate her efforts to all of the individuals supported by The Arc of The Triangle.
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Michael Kirschner, Assistant Director of Individual Services received his Bachelor's Degree in Business Administration from Stetson University. He has been working at the organization since 2003 and his passion for work with those who have developmental disabilities came from working as a teacher assistant with teens who have autism. He has worn many hats since he started and now works happily as a Qualified Professional who has a caseload of participants that he supports with their services. He oversees The Arc's Summer Work & Wellness Program that is for students 15-22 to get vocational experiences and also have some quality social time with their peers.
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Maranda Beckwith, Individual Services Supervisor received her Bachelor’s Degree in Psychology from State University of New York, Institute of Technology in New York.  She spent several years working in direct care and case management roles for people with intellectual and developmental disabilities in New York. Maranda recently moved to North Carolina and is happy to share her passion and knowledge for helping others in through The Arc of the Triangle.
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Ramona Castillo-Segoviano, Individual Services Supervisor grew up in Fayetteville, North Carolina and graduated with a degree in Sociology from North Carolina Central University. Ramona has quickly learned that working at The Arc is a wonderful opportunity to be a part of the change that can come to someone’s life through support services. Ramona is excited to be part of The Arc family, and is privileged to work with our participants and their families. Ramona comes has a large family, completed now by the addition of her mother. She says her husband is ready to travel the world, but she told him she would like to see the “good old USA” first.
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Marie Dionne, Individual Services Supervisor received her Bachelor's Degree in Wildlife Conservation from the University of Massachusetts, Amherst. Marie worked in a variety of different educational positions in the following years, including volunteer work with the Therapeutic Riding Center in Mebane. In 2011 she began working for The Arc of Orange as a Support Professional and later as Coordinator of the Summer Work & Wellness Program. After several years with The Arc of the Triangle, Marie is excited to be able to support more individuals and their families as a Qualified Professional.

Lukas Parkin, Individual Services Supervisor received his BA in Psychology from Clark University. After spending a year in Florida volunteering with AmeriCorps, he returned home to Chapel Hill. He spent several years working as a Support Professional for The Arc of the Triangle before moving into his current role. Lukas looks forward to continuing to serve individuals supported by The Arc of The Triangle.
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Stephanie Smith, Community Guide Supervisor received her Bachelor's Degree in Sociology from Lamar University in Texas. She is an Individual Services Supervisor with The Arc of the Triangle. Stephanie looks forward to continuing to dedicate her efforts to all of the individuals supported by The Arc of the Triangle!

Nicole Dennis, Community Guide is originally from Apex, North Carolina. She received a Bachelor of Science in Biology and a Bachelor of Arts in Psychology from Salem College in Winston-Salem, North Carolina. She began working with The Arc of the Triangle as a Support Professional during the summer of 2016. She looks forward to continue to serve the individuals supported by The Arc of the Triangle.
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Susan Swearingen, Director of Employment Services is a native North Carolinian. She attended East Carolina University where she received her BS in Special Education and has been teaching and advocating for persons with I/DD for over 27 years. She is married and has two sons, a daughter in law and a beautiful grandson! She has been involved with the Abilities Enabled Ministry at her church for over nine years. She is passionate about providing quality services and ensuring that individuals who want to work have the opportunity to work.
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Barbara Germiller, Employment Specialist was born and raised in New York. She and her husband moved to Raleigh 24 years ago and have called it home ever since. Barbara has a teenage son with developmental disabilities and became involved with The Arc when he was young. She served 2 terms on the board of directors and was a co-leader of a playgroup for families of young children that were served by The Arc. Barbara became passionate about Supported Employment after hiring people with disabilities to work at her Flower Shop.
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Tamela Haywood, Employment Specialist was born and raised in Raleigh. She recently received a Liberal Arts Degree from Albertus Magnus College in New Haven, Connecticut and is currently finishing her last credits towards her Bachelors of Arts Degree in Sociology. Tamela is married and has a son named Thyree. Tamela has with worked with persons with Autism, I/DD and Alzheimer’s for seventeen years. Tamela started as a Job Coach for The Arc of the Triangle’s Project See Program and is excited about her new position.

Naomi Hicks, Employment Specialist began her employment with The Arc as a Direct Care Support Professional in February of 2016 and was promoted to Employment Specialist in December. She is from Camp Lejeune, NC and is proud to be a military brat! Naiomi has 3 wonderful boys that keep her very busy and (4 boys if you count our beloved Bruno :-).  Naiomi holds her Master's degree from Capella University in Mental Health Counseling and her Bachelor's degree from East Carolina University in Management Information Systems.

Kathy Mayer, Employment Specialist received her Bachelor’s Degree in Psychology from Liberty University in Lynchburg, Va. She enjoys working with children with special needs and has worked directly with children with intellectual and developmental disabilities [I/DD] for six years as a Supports Assistant, and as a Job Coach for The Arc of the Triangle’s Project See program. Her passion for working with children with I/DD comes from being a parent of a 16 year old son with autism. She is currently pursuing her master’s degree in professional counseling and is dedicated to supporting individuals obtain the services they need. Kathy looks forward to working in her new role as an Employment Specialist and continuing to support individuals with I/DD to  gain successful employment.
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Susan Chandler, Assistant Director of Volunteer Services is a Certified Administrator of Volunteers, North Carolina, as well as a parent of a young man with autism. She combines her passion of creating meaningful and purposeful volunteer programs while advocating for persons with intellectual and developmental disabilities. Susan received her Associate’s Degree in Business from Nassau Community College and attends UNC Chapel Hill in the evenings.
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Michelle Foy, Assistant Director of Community Programs has worked as a Registered Movement Therapist in various settings working with children, adolescents and adults that have Intellectual and Developmental Disabilities and Mental Illness. In 2005 she began working for The Arc of Wake County as the Program Director for the Retirement and Leisure Supports and Services Program. She now oversees all of the community programs in the Triangle area. She earned her Master’s of Arts Degree in Movement Therapy from the University of California Los Angeles (UCLA) and received her Bachelor’s of Fine Arts Degree in Dance from US International University (now known as Alliant International University) in San Diego, California. She is truly passionate about the people she serves and supports and feels fortunate that she has such a fun and exciting job!
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Shauna Leng, Finance Manager earned her MBA with concentration in finance and was with private firms for many years before joining The Arc of the Triangle. Now she dedicates her education and experiences to The Arc and loves to serve children and adults with developmental disabilities and their families.
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Marilyn Monroe, Data Support Specialist grew up on a local dairy farm where she learned a strong work ethic. She brought a variety of work experiences to The Arc which includes working in a similar capacity for a LME-MCO and The Arc of NC, employing teenagers, and performing national supply orders and distribution. She is detail oriented and works to support others so that people with intellectual and development disabilities are better supported. In her free time, Marilyn enjoys crafting and crocheting children’s hats to donate each winter.
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Eileen Patrick, Staffing Coordinator grew up in Cary, North Carolina and graduated from North Carolina State University with a degree in Communication.  She spent 15 years working in recruiting and management.  Eileen took a little time off to spend with her two young sons and is happy to re-start her career with The Arc.
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Lindsey Smith, HR Administrator is from Western New York and relocated to the Triangle over 3 years ago.  She earned her degree in Business Management and is returning back to school in the spring of 2016 for a degree in Human Resource Management.   She is a mother to a twelve year old boy which keeps her very active and up to date on the latest technology gadgets.  Lindsey is excited to join The Arc of the Triangle because of what The Arc stands for as well as the support and services they provide in the community.
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Stephanie Harris, Scheduling Specialist recently moved to the Triangle area from Rockingham, NC. She is also recently married and has 2 sons. She “stumbled” across The Arc of the Triangle while searching for services and activities for her oldest son who has autism. Stephanie plans on returning to school in the fall of 2017 for complete her degree in Information Technology. She is so excited to become a member of The Arc family. In her spare time, Stephanie enjoys traveling, spending time with her family and crafting.