Jennifer Pfaltzgraff, Executive Director is a graduate of the University of Massachusetts at Amherst with a BS in Communications. She is the mother of two children, Madeleine and Ethan. Jennifer began advocating for people with intellectual and developmental disabilities (I/DD) when her son Ethan was diagnosed with cerebral palsy at 7 months old. Her career as a graphic designer and small business owner made this possible. She joined the Wake County LICC, an early intervention collaborative, to make sure she understood the intricacies of the I/DD world. While looking for supports for Ethan she learned about The Arc of Wake County and started off as a volunteer graphic designer and won the The Arc's President's Award that first year for her service to The Arc. She was elected to the board of directors in July 2007, serving as a director, then President and Past President. Her career took a turn when she accepted the position as Executive Director for The Arc of Wake County leading up to The Arc of the Triangle merger in July 2014. She was integral in the planning and execution of the merger- helping to bring Medicaid services to Wake and Durham counties as well as developing systems to ensure growth was balanced with stability. At the time of the merger, Jennifer transitioned in to the Marketing and Communications Director role promoting the new brand of The Arc of the Triangle- educating stakeholders on the myriad of services and programs and The Arc's mission and philosophy. She also took the lead on creating and organizing fundraising efforts like the Gala for Good and Community Classic Golf Tournament. She readily accepted the challenge of Executive Director in November 2016 when approached by the Board of Directors. Jennifer has served as Chair for the Wake County Special Education Advisory Council and is currently the Co-Chair. She has represented The Arc for 9 years. She was co-chair of the Wake County LICC for 7 years. She is a proud mother who is excited to watch her daughter head off to Carolina this fall (GDTBATH!) and watch her son grow into adulthood with all of the supports and love he needs to be successful and happy.

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Lisa Maier, Quality Assurance Director grew up in New York where she graduated from State University of New York, New Paltz with a BS in Education. Lisa began working for people with developmental disabilities after she moved to Oklahoma, working in ICFs, group homes and then as a State Case Manger supporting community living. She began her QA role providing guidance for children in Therapeutic Foster Care and Adult Companionship before moving to NC in 2003. Lisa continued her QA role but now advocating for children and adults through community mental health services until she joined The Arc of the Triangle. Returning to her passion of supporting people with I/DD, Lisa is looking forward to assisting The Arc of the Triangle grow their services and footprint to ensure we can provide our participants and families with continued quality services no matter where they live in the Triangle.

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Michelle Merritt, Individual Services Director Michelle Merritt, Individual Services Director of New York, Geneseo. Michelle first started volunteering with individuals with ID/DD while she was in high school, through a special program that taught individuals with all abilities how to ice skate.  Michelle continued to volunteer with a local Arc during college and after graduation she worked as a Program Manager for The Arc of Monroe County in Rochester, NY.  Michelle moved to North Carolina in 2007 and began working for The Arc of Orange County.  Michelle began her role as a full time Support Professional and since then she has held several positions within the Employment Services and Individual Services Departments.  Michelle has been a part of agency growth and is excited the agency merged and expanded to become The Arc of the Triangle in 2014.  Since 2015 Michelle has served as Director of Individual Services and is passionate about supporting participants and families as well as supporting and encourage Individual Services Staff.  In her spare time Michelle enjoys time with her husband Josh and their two children who are the light of their world.  Michelle looks forward to continuing to dedicate her efforts to all of the individuals supported by The Arc of The Triangle.

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Susan Swearingen, Supported Employment Director is a native North Carolinian. She attended East Carolina University where she received her BS in Special Education and in 2015 became a Nationally Certified Employment Support Professional.   She has held teaching positions in Wilson, Pitt, and Wake County Special Education classrooms and has been teaching and advocating for persons with I/DD for over 30 years. Her career with The Arc of the Triangle began as a job coach in the Project SEE summer program in the summer of 2010. She is passionate about providing quality services and ensuring that individuals who want to work have the opportunity to work.

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Michelle Foy, Community Programs Director has worked as a Registered Movement Therapist in various settings working with children, adolescents and adults that have Intellectual and Developmental Disabilities and Mental Illness. In 2005 she began working for The Arc of Wake County as the Program Director for the Retirement and Leisure Supports and Services Program. She now oversees all of the community programs in the Triangle area. She earned her Master’s of Arts Degree in Movement Therapy from the University of California Los Angeles (UCLA) and received her Bachelor’s of Fine Arts Degree in Dance from US International University (now known as Alliant International University) in San Diego, California. She is truly passionate about the people she serves and supports and feels fortunate that she has such a fun and exciting job!

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Michael Kirschner, Assistant Director of Individual Services received his Bachelor's Degree in Business Administration from Stetson University. He has been working at the organization since 2003 and his passion for work with those who have developmental disabilities came from working as a teacher assistant with teens who have autism. He has worn many hats since he started and now works happily as a Qualified Professional who has a caseload of participants that he supports with their services.

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Ramona Castillo-Segoviano, Individual Services Supervisor grew up in Fayetteville, North Carolina and graduated with a degree in Sociology from North Carolina Central University. Ramona has quickly learned that working at The Arc is a wonderful opportunity to be a part of the change that can come to someone’s life through support services. Ramona is excited to be part of The Arc family, and is privileged to work with our participants and their families.

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Marie Dionne, Individual Services Supervisor received her Bachelor's Degree in Wildlife Conservation from the University of Massachusetts, Amherst. Marie worked in a variety of different educational positions in the following years, including volunteer work with the Therapeutic Riding Center in Mebane. In 2011 she began working for The Arc of Orange as a Support Professional and later as Coordinator of the Summer Work & Wellness Program. After several years with The Arc of the Triangle, Marie is excited to be able to support more individuals and their families as an Individual Services Supervisor..

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Will Goble, Individual Services Supervisor a Durham native, has worked to support people with I/DD in various roles for more than eight years. After receiving a masters degree in music from Florida State University, Will relocated to Atlanta, GA and began working in direct support full-time, balancing a performing career as well. Early efforts to integrate music in community services allowed him an opportunity to grow in the field, as Will took on new roles in program management and development. Even after leaving Atlanta, Will served in a remote capacity as an accreditation and administrative specialist. After a stint in Phoenix, AZ where he served as an instructor and administrator at local music nonprofits and community colleges, Will returned home to Durham in the spring of 2017. He is excited to join The Arc team and continue his commitment to support people in their communities.

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Trista Palmer, Individual Services Supervisor earned her BS in Psychology with a minor in Sociology from Virginia Commonwealth University in Richmond, Virginia. She is a mother of 3 year old twins that are the joys of her life that keep her busy and positive.  With her father in the US ARMY, she grew up all around the world. She began working in daycares and afterschool programs before and during her college years. During her years of working in daycares and afterschool programs she found herself drawn to the children with more challenging behaviors. She loved the challenge of understanding people who were misunderstood and empathized. She then began to find interest in the mental health field where she gained experience with children with disabilities as a TA and then as a counselor with at-risk youth with mental health disorders. After her years in Richmond she found herself back in North Carolina where she began working with children with Autism as a one on one Applied Behavioral Analysis Instructor. Trista fell in love with helping her community and wanted to be more hands on with managing her cases which lead her to The Arc!

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OPEN, Community Navigator 



Stephanie Madara, Community Navigator is a native of Charlotte. She relocated to the Triangle in 2010 to pursue her Bachelor of Arts in Sociology and Social/Economic Justice from UNC-Chapel Hill and later continued her education at NC Central University where she received her Master of Social Work degree in 2017. Stephanie has previously worked with at-risk youth in a high school in Durham where she was an advocate for her student clients. She assisted students and their families in planning for the future and reaching both academic and behavioral goals through collaboration with other qualified professionals and partnerships with local agencies that provide mental health services, mentoring opportunities, job coaching, and food assistance. Stephanie's passion for supporting individuals and their families as well as her commitment to promoting social equity is evident in her current role as a Community Navigator. She looks forward to continuing her transformative work alongside the dedicated staff at the Arc of the Triangle.





Kathy Mayer, Assistant Director of Supported Employment received her Bachelor’s Degree in Psychology from Liberty University in Lynchburg, Va. She enjoys working with children with special needs and has worked directly with children with intellectual and developmental disabilities [I/DD] for six years as a Supports Assistant, and as a Job Coach for The Arc of the Triangle’s Project See program. Her passion for working with children with I/DD comes from being a parent of a 16 year old son with autism. She is currently pursuing her master’s degree in professional counseling and is dedicated to supporting individuals obtain the services they need. Kathy looks forward to working in her new role as an Employment Specialist and continuing to support individuals with I/DD to  gain successful employment.



Barbara Germiller, Employment Specialist was born and raised in New York. She and her husband moved to Raleigh 24 years ago and have called it home ever since. Barbara has a teenage son with developmental disabilities and became involved with The Arc when he was young. She served 2 terms on the board of directors and was a co-leader of a playgroup for families of young children that were served by The Arc. Barbara became passionate about Supported Employment after hiring people with disabilities to work at her Flower Shop.



Majesty Robinson, Employment Specialist received her BA in Sociology from NC State University. She began working with students with I/DD while serving as a College Adviser in the public school system. In January 2018, she began working for The Arc as a Job Coach and became an Employment Specialist in May 2018. In her free time, she enjoys reading, spending time with friends and family, and binge watching shows on Netflix! Majesty enjoys helping others and is passionate about serving her community.



Rachel Werdebaugh, Employment Specialist has lived in North Carolina except for a few years in Arizona. Rachel began her employment with The Arc of the Triangle as a Direct Support Professional in the Spring of 2017. Rachel was promoted to the position of Employment Specialist in March 2018. Rachel received her Bachelor’s of Arts Degree in Psychology and Sociology from UNC-Greensboro. She loves to serve those supported by The Arc of the Triangle by helping them achieve their goals.





Courtney Owens, Outreach and Volunteer Specialist is from Bamberg, South Carolina. She is a recent graduate of North Carolina Central University, with a Bachelor’s degree in Behavioral and Social Science with a concentration in Public Health Education.  In the spring of 2017, Courtney began working with The Arc of the Triangle as an Individual Support Professional.  In her free time, she loves couponing and spending quality time with her family. Her ultimate goal in life, is to own her own health and wellness center. Courtney is very excited to work with both the community and individuals supported by The Arc of the Triangle.

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Shauna Leng, Finance Manager earned her MBA with concentration in finance and was with private firms for many years before joining The Arc of the Triangle. Now she dedicates her education and experiences to The Arc and loves to serve children and adults with developmental disabilities and their families.

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Eileen Patrick, HR Generalist grew up in Cary, North Carolina and graduated from North Carolina State University with a degree in Communication.  She spent 15 years working in recruiting and management.  Eileen took a little time off to spend with her two young sons and is happy to re-start her career with The Arc.

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Alexandra Miller, Development Coordinator grew up on Lake Norman and recently graduated from NC State University with a degree in Program Management. She is very excited to start her career in the I/DD field. In her spare time she loves to explore North Carolina with her laborador and fiancé, Cooper and Jordan. GO PACK!! 

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Stephanie Harris, Recruitment Specialist recently moved to the Triangle area from Rockingham, NC. She is also recently married and has 2 sons. She “stumbled” across The Arc of the Triangle while searching for services and activities for her oldest son who has autism. Stephanie plans on returning to school in the fall of 2017 for complete her degree in Information Technology. She is so excited to become a member of The Arc family. In her spare time, Stephanie enjoys traveling, spending time with her family and crafting.

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Sophia Martin, Data Support Specialist 

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Heather Sapp, Scheduling Specialist was born and raised in Burlington, NC and graduated from The University of North Carolina at Greensboro with a Bachelor’s of Science Degree in Public Health. She has always enjoyed volunteering with the Special Olympics and coaching the youth in volleyball and softball. She feels honored to join The Arc family, and help to educate the community on Intellectual and Developmental Disabilities. She is a New Orleans newlywed and loves the Cajun culture. In her free time she enjoys sleeping, visiting family and friends, and watching Grey’s Anatomy!

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