Jennifer Pfaltzgraff, Executive Director is a graduate of the University of Massachusetts at Amherst with a BS in Communications. She is the mother of two children, Madeleine and Ethan. Jennifer began advocating for people with intellectual and developmental disabilities (I/DD) when her son Ethan was diagnosed with cerebral palsy at 7 months old. Her career as a graphic designer and small business owner made this possible. She joined the Wake County LICC, an early intervention collaborative, to make sure she understood the intricacies of the I/DD world. While looking for supports for Ethan she learned about The Arc of Wake County and started off as a volunteer graphic designer and won the The Arc's President's Award that first year for her service to The Arc. She was elected to the board of directors in July 2007, serving as a director, then President and Past President. Her career took a turn when she accepted the position as Executive Director for The Arc of Wake County leading up to The Arc of the Triangle merger in July 2014. She was integral in the planning and execution of the merger- helping to bring Medicaid services to Wake and Durham counties as well as developing systems to ensure growth was balanced with stability. At the time of the merger, Jennifer transitioned in to the Marketing and Communications Director role promoting the new brand of The Arc of the Triangle- educating stakeholders on the myriad of services and programs and The Arc's mission and philosophy. She also took the lead on creating and organizing fundraising efforts like the Gala for Good and Community Classic Golf Tournament. She readily accepted the challenge of Executive Director in November 2016 when approached by the Board of Directors. Jennifer has served as Chair for the Wake County Special Education Advisory Council and is currently the Co-Chair. She has represented The Arc for 9 years. She was co-chair of the Wake County LICC for 7 years. She is a proud mother who is excited to watch her daughter head off to Carolina this fall (GDTBATH!) and watch her son grow into adulthood with all of the supports and love he needs to be successful and happy.

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Lisa Maier, Quality Assurance Director grew up in New York where she graduated from State University of New York, New Paltz with a BS in Education. Lisa began working for people with developmental disabilities after she moved to Oklahoma, working in ICFs, group homes and then as a State Case Manger supporting community living. She began her QA role providing guidance for children in Therapeutic Foster Care and Adult Companionship before moving to NC in 2003. Lisa continued her QA role but now advocating for children and adults through community mental health services until she joined The Arc of the Triangle. Returning to her passion of supporting people with I/DD, Lisa is looking forward to assisting The Arc of the Triangle grow their services and footprint to ensure we can provide our participants and families with continued quality services no matter where they live in the Triangle.

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Michael Kirschner, Interim Individual Services Director  received his Bachelor's Degree in Business Administration from Stetson University. He has been working at the organization since 2003 and his passion for work with those who have developmental disabilities came from working as a teacher assistant with teens who have autism. He has worn many hats since he started working at The Arc and continues to be enjoy seeing progress in those we serve.

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Susan Swearingen, Supported Employment Director is a native North Carolinian. She attended East Carolina University where she received her BS in Special Education and in 2015 became a Nationally Certified Employment Support Professional.   She has held teaching positions in Wilson, Pitt, and Wake County Special Education classrooms and has been teaching and advocating for persons with I/DD for over 30 years. Her career with The Arc of the Triangle began as a job coach in the Project SEE summer program in the summer of 2010. She is passionate about providing quality services and ensuring that individuals who want to work have the opportunity to work.

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Michelle Foy, Community Programs Director has worked as a Registered Movement Therapist in various settings working with children, adolescents and adults that have Intellectual and Developmental Disabilities and Mental Illness. In 2005 she began working for The Arc of Wake County as the Program Director for the Retirement and Leisure Supports and Services Program. She now oversees all of the community programs in the Triangle area. She earned her Master’s of Arts Degree in Movement Therapy from the University of California Los Angeles (UCLA) and received her Bachelor’s of Fine Arts Degree in Dance from US International University (now known as Alliant International University) in San Diego, California. She is truly passionate about the people she serves and supports and feels fortunate that she has such a fun and exciting job!

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Marie Dionne, Assistant Director of Individual Services received her Bachelor's Degree in Wildlife Conservation from the University of Massachusetts, Amherst. Marie worked in a variety of different educational positions in the following years, including volunteer work with the Therapeutic Riding Center in Mebane. In 2011 she began working for The Arc of Orange as a Support Professional and later as Coordinator of the Summer Work & Wellness Program. After several years with The Arc of the Triangle, Marie is excited to be able to support more individuals and their families as an Individual Services Supervisor..

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Ramona Castillo-Segoviano, Individual Services Supervisor grew up in Fayetteville, North Carolina and graduated with a degree in Sociology from North Carolina Central University. Ramona has over 20 years of experience working in the field of Developmental Disabilities. Ramona counts it a continued privilege to work with our participants and their families.

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Derek Freeman, Individual Services Supervisor 

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Ebony King,  Individual Services Supervisor grew up in Roxboro, North Carolina and graduated with a degree in Social Work from North Carolina A&T State University.  She furthered her education at Liberty University online and obtained her Master’s Degree. She is a mother of a 9 year old diva who keeps her on her toes.  She started working with The Arc of the Triangle as a support professional in 2015. Ebony is excited to take on the new individual services supervisor role and being able to work  with the participants and their families.

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Trista Palmer, Individual Services Supervisor earned her BS in Psychology with a minor in Sociology from Virginia Commonwealth University in Richmond, Virginia. She is a mother of 3 year old twins that are the joys of her life that keep her busy and positive.  With her father in the US ARMY, she grew up all around the world. She began working in daycares and afterschool programs before and during her college years. During her years of working in daycares and afterschool programs she found herself drawn to the children with more challenging behaviors. She loved the challenge of understanding people who were misunderstood and empathized. She then began to find interest in the mental health field where she gained experience with children with disabilities as a TA and then as a counselor with at-risk youth with mental health disorders. After her years in Richmond she found herself back in North Carolina where she began working with children with Autism as a one on one Applied Behavioral Analysis Instructor. Trista fell in love with helping her community and wanted to be more hands on with managing her cases which lead her to The Arc!

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Stephanie Madara, Community Navigator is a native of Charlotte. She relocated to the Triangle in 2010 to pursue her Bachelor of Arts in Sociology and Social/Economic Justice from UNC-Chapel Hill and later continued her education at NC Central University where she received her Master of Social Work degree in 2017. Stephanie has previously worked with at-risk youth in a high school in Durham where she was an advocate for her student clients. She assisted students and their families in planning for the future and reaching both academic and behavioral goals through collaboration with other qualified professionals and partnerships with local agencies that provide mental health services, mentoring opportunities, job coaching, and food assistance. Stephanie's passion for supporting individuals and their families as well as her commitment to promoting social equity is evident in her current role as a Community Navigator. She looks forward to continuing her transformative work alongside the dedicated staff at the Arc of the Triangle.




Stacey Haywood, Community Navigator is a native of New Jersey received her BS Degree in Religion from the University of Mount Olive. Stacey began working in ICF group homes as a support staff, and then moving up to an Assistant Residential Director. Stacey has 30 years of experience working in this field. She is passionate about the people she serves and looks forward to supporting even more individuals and their families in her role as a Community Navigator for The Arc of the Triangle.





Kathy Mayer, Assistant Director of Supported Employment received her Bachelor’s Degree in Psychology from Liberty University in Lynchburg, Va. She enjoys working with children with special needs and has worked directly with children with intellectual and developmental disabilities [I/DD] for six years as a Supports Assistant, and as a Job Coach for The Arc of the Triangle’s Project See program. Her passion for working with children with I/DD comes from being a parent of a 16 year old son with autism. She is currently pursuing her master’s degree in professional counseling and is dedicated to supporting individuals obtain the services they need. Kathy looks forward to working in her new role as an Employment Specialist and continuing to support individuals with I/DD to  gain successful employment.



Natasha Pratt, Employment Specialist 



Majesty Robinson, Employment Specialist received her BA in Sociology from NC State University. She began working with students with I/DD while serving as a College Adviser in the public school system. In January 2018, she began working for The Arc as a Job Coach and became an Employment Specialist in May 2018. In her free time, she enjoys reading, spending time with friends and family, and binge watching shows on Netflix! Majesty enjoys helping others and is passionate about serving her community.



Rachel Werdebaugh, Employment Specialist has lived in North Carolina except for a few years in Arizona. Rachel began her employment with The Arc of the Triangle as a Direct Support Professional in the Spring of 2017. Rachel was promoted to the position of Employment Specialist in March 2018. Rachel received her Bachelor’s of Arts Degree in Psychology and Sociology from UNC-Greensboro. She loves to serve those supported by The Arc of the Triangle by helping them achieve their goals.





Courtney Owens, Outreach and Volunteer Specialist is from Bamberg, South Carolina. She is a recent graduate of North Carolina Central University, with a Bachelor’s degree in Behavioral and Social Science with a concentration in Public Health Education.  In the spring of 2017, Courtney began working with The Arc of the Triangle as an Individual Support Professional.  In her free time, she loves couponing and spending quality time with her family. Her ultimate goal in life, is to own her own health and wellness center. Courtney is very excited to work with both the community and individuals supported by The Arc of the Triangle.

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Shauna Leng, Finance Manager earned her MBA with concentration in finance and was with private firms for many years before joining The Arc of the Triangle. Now she dedicates her education and experiences to The Arc and loves to serve children and adults with developmental disabilities and their families.

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Amy Gagner, Development Coordinator is a born and bred North Carolinian and has had the opportunity to live in many places throughout her life.  She moved home to Raleigh eight years ago and could not be more excited to be back.  Amy is a graduate of the University of Kentucky and has a BA in English Literature.  She is the mother of four amazing kids.  Sarah, Nate, Jake and Josie keep her busy, on her toes and always laughing.  Amy enjoys watching her kids play soccer, cooking big family meals and making surprise visits to her oldest daughter at NC State….”Go Pack”!!  She began her career in nonprofit four years ago as an Event Coordinator.  Amy has always had a passion for helping others and serving her community.  She was looking to expand her career in fundraising and recently joined The Arc of the Triangle as the Development Coordinator.  She is excited to be a part of such a passionate and supportive team!

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Eileen Patrick, HR Generalist, grew up in Cary, NC and graduated from North Carolina State University with a degree in Communication. After 15 years in corporate management and recruiting roles, she decided to make a career change to a more fulfilling industry. She started working with The Arc of the Triangle in 2015 as the Recruitment Specialist. In 2017, she was promoted to HR Generalist. Eileen spends most of her free time with her husband and two sons, but occasionally finds time for running and trying new recipes.     

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Heather Sapp, Employee Relations Specialist Specialist was born and raised in Burlington, NC and graduated from The University of North Carolina at Greensboro with a Bachelor’s of Science Degree in Public Health. She has always enjoyed volunteering with the Special Olympics and coaching the youth in volleyball and softball. She feels honored to join The Arc family, and help to educate the community on Intellectual and Developmental Disabilities. She is a new mom to Amelia Grace. She is a New Orleans newlywed and loves the Cajun culture. In her free time she enjoys….HA, what free time?! Just kidding! She enjoys family time, watching Greys Anatomy, and day dreaming about sleeping.

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Kevin Ling, Recruitment Specialist graduated from the State University of New York at Binghamton, his hometown, where he received a degree in Political Science in 2008. His past several years were spent in clinical and administrative healthcare, where he served in a variety of capacities. As a passionate community advocate, he is excited about providing staff for the I/DD community throughout the Triangle. Outside of work, you will most likely find Kevin out in nature either running, hiking, camping or rock climbing. If stuck indoors, he will spend the majority of his time cooking and brewing beer.

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Marie Clark, Data & Billing Support Specialist is a native North Carolinian; born and raised in Pittsboro, NC. She has 1 daughter and a son-in-law.  She also has 4 grand-cats, 1 grand-dog and 1 elderly cat for whom she loves all dearly. She has a 10 year administrative background in non-profit NC MH/SA, having worked behind the scenes within several small and regional agencies. She brings to her position a 25 year background in both Medical Billing and Health Insurance adjudication, as well as, both her desire and awareness of the many challenges those with limitations and disabilities face daily.

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