Jennifer Pfaltzgraff

Executive Director

(919) 942-5119 x117

Jennifer Pfaltzgraff is a graduate of the University of Massachusetts at Amherst with a BS in Communications. She is the mother of two children, Madeleine and Ethan. Jennifer began advocating for people with intellectual and developmental disabilities (IDD) when her son Ethan was diagnosed with cerebral palsy at 7 months old. Her career as a graphic designer and small business owner made this possible. She joined the Wake County LICC, an early intervention collaborative, to make sure she understood the intricacies of the IDD world. She held the position of co-chair of the LICC for 7 years. While looking for supports for Ethan she learned about The Arc of Wake County and started off as a volunteer graphic designer and won the The Arc’s President’s Award that first year for her service to The Arc. She was elected to the board of directors in July 2007, serving as a director, then President, and Past President. Her career took a turn when she accepted the position as Executive Director for The Arc of Wake County leading up to The Arc of the Triangle merger in July 2014. She was integral in the planning and execution of the merger- helping to bring Medicaid services to Wake and Durham counties as well as developing systems to ensure growth was balanced with stability. At the time of the merger, Jennifer transitioned into the Marketing and Communications Director role promoting the new brand of The Arc of the Triangle- educating stakeholders on the myriad of services and programs and The Arc’s mission and philosophy. She also took the lead on creating and organizing fundraising efforts like the Casino Royale and the ever-popular Bowl-a-thon. She readily accepted the challenge of Executive Director in November 2016 when approached by the Board of Directors. Jennifer has served as Chair for the Wake County Special Education Advisory Council and is currently the Co-Chair, representing The Arc for 9 years. Outside of work, she loves to cook and spend time with her family, including her dog Charlie.

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Michael Kirschner

Compliance Director

(919) 942-5119 x121

Originally from upstate New York, Michael received his Bachelor’s Degree in Business Administration from Stetson University in DeLand, Florida. Michael’s passion for working in the IDD field came from his first experience working as a Teacher Assistant in a classroom of students who have IDD at East Chapel Hill High School in Chapel Hill.  Michael joined The Arc of Orange County as the Community Programs Coordinator in 2003 and has worn many hats since then including QP and IT support. When the local Arc chapters merged in 2014, Mike was made Assistant Director of Individual Services and rose to Individual Services Director in 2018. In 2022 Michael became Compliance Director for The Arc.  He is excited to be in this role, that will allow him to work with all departments and support the agency’s quality assurance. Outside of The Arc, Michael enjoys spending time with his family, hiking and cycling.

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Individual Services

Marie Dionne

Individual Services Director

(919) 357-0945

Marie Dionne received her Bachelor’s Degree in Wildlife Conservation from the University of Massachusetts, Amherst. Marie worked in a variety of different positions in the following years, including as a Science Museum Educator and Coffee Shop Manager. In 2011 she began working for The Arc of Orange as a Support Professional and later became Coordinator of the Summer Work & Wellness Program. Having now discovered a passion for supporting people with disabilities, she worked as an Exceptional Children Teacher Assistant for four years before becoming a QP with The Arc of the Triangle. Marie later served as Assistant Director of Individual Services, before moving into her role as Individual Services Director. She finds this work both challenging and rewarding, as there is no end to the opportunities to help improve someone’s life. When she’s not working, Marie enjoys watching streaming shows and spending time with animals; she has two cats and cares for a small herd of horses.

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Susan Swearingen

Supported Employment Director

(919) 942-5119 x 133

Susan Swearingen is a native North Carolinian. She attended East Carolina University where she received her BS in Special Education and in 2015 became a Nationally Certified Employment Support Professional.   She has held teaching positions in Wilson, Pitt, and Wake County Special Education classrooms and has been teaching and advocating for persons with I/DD for over 30 years. Her career with The Arc of the Triangle began as a job coach in the Project SEE summer program in the summer of 2010. She is passionate about providing quality services and ensuring that individuals who want to work have the opportunity to work.

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Michelle Foy

Community Programs Director

(919) 942-5119 x134

Michelle Foy has worked as a Registered Movement Therapist in various settings working with children, adolescents and adults that have Intellectual and Developmental Disabilities and Mental Illness. In 2005 she began working for The Arc of Wake County as the Program Director for the Retirement and Leisure Supports and Services Program. She now oversees all of the community programs in the Triangle area. She earned her Master’s of Arts Degree in Movement Therapy from the University of California Los Angeles (UCLA) and received her Bachelor’s of Fine Arts Degree in Dance from US International University (now known as Alliant International University) in San Diego, California. She is truly passionate about the people she serves and supports and feels fortunate that she has such a fun and exciting job!

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Eileen Patrick

Human Resources Director

(919) 942-5119 x120

Eileen Patrick grew up in Cary, NC and graduated from North Carolina State University with a degree in Communication. After 15 years in corporate management and recruiting roles, she decided to make a career change to a more fulfilling industry. She started working with The Arc of the Triangle in 2015 as the Recruitment Specialist. In 2020, she was promoted to HR Director. Eileen spends most of her free time with her husband and two sons, but occasionally finds time for running and trying new recipes.

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Therapeutic & Mental Health Services

Kathy Mayer


(919) 428-3315

Kathy Mayer received her Bachelor’s Degree in Psychology and her Master’s Degree in Professional Counseling from Liberty University in Lynchburg, Va. She enjoys working with both adults and children with special needs. She has worked directly with children with intellectual and developmental disabilities [IDD] as a Direct Support Professional and has supported teens as a Job Coach for The Arc of the Triangle’s Project See program. She has been with The Arc as an Employment Specialist since 2014 helping adults with IDD to fulfill their dreams of finding gainful employment in the community. Her passion for working with people with IDD comes from being mother to a young man with autism. Kathy decided to pursue her master’s degree in professional counseling in 2018 and is dedicated to supporting individuals in obtaining the services they need. Kathy is enjoying working in her new role as a Professional Counselor and continues to support individuals with IDD and their families. She specializes in working with teens and adults who struggle with anxiety, depression, grief and loss, self-esteem, relationship problems in individual, family and group therapy settings.

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Individual Services

Lynn Franklin

Individual Services Supervisor

Bio coming soon

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Ralph Ford

Individual Services Supervisor

(919) 316-9977

Ralph Ford is a graduate of the University of North Carolina at Pembroke with a BA in Sociology. After working in a variety of other fields and currently maintaining an electrocardiography as well as substitute teaching certification, Ralph learned that he finds fulfillment working with people in the IDD field. In 2015, Ralph began working in the IDD field as a direct/habilitation support, then in supported living, community navigation, Crisis response, as a group home manager, and finally as an alternative family living provider while being an individual services supervisor for The Arc of the Triangle in present day. Outside of work, Ralph enjoys spending time with his family, playing with his cat, reading, watching Netflix, spending time at the spa, and shopping.

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Tony Hall

Community Navigator

(984) 234-2520

Tony Hall is a native of Silver Spring, Maryland, a suburb of Washington D.C. . He is a graduate of Pennsylvania College of Technology where he earned a Bachelor’s Degree in Web and Applications Development in 2011. Early in his career, he worked as a Web Developer for various government contractors under the National Institutes of Health in Maryland. Relocating to North Carolina in 2017, he continued his work in IT. Deciding to pursue a career in serving the disabled community in 2019, he joined The Arc of The Triangle as a job coach. He soon began job coaching groups of high school students in the Project SEE program. Tony received The Arc’s Support Professional of the Year Award in 2021. Being a person with a disability himself, he states that he has a passion for advocating for adults and children with disabilities. Outside of work, he enjoys trying new recipes, raising his 7-year-old dog, participating in adaptive recreational activities, attending and participating in poetry events and spending time with friends.

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Lauren Holowiti

Community Navigator

(919) 316-9937

Lauren Holowiti is a graduate of North Carolina State University where she received her BA in Psychology. She discovered her passion for working within the disability community in 2019 when she was employed as a caregiver for children with disabilities. In 2021 she started working for The Arc of the Triangle as the arts and crafts instructor at the ATU Transitional Day Program. After the program concluded, she started a new position in 2022 as a Community Navigator. She is beyond excited and honored to support those who receive services from The Arc. Her favorite part of her work is to see the participants grow as individuals. During her free time you can catch her reading, enjoying some sunshine, and spending quality time with her loved ones.

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Jacqueline Smith

Individual Services Supervisor

(919) 259-5481

Jacqueline Smith received her Bachelor’s in Psychology from Fayetteville State University in 2008, her Master’s in Social Work from NC State in 2015, and her Master’s in Applied Behavior Analysis from Ball State in 2019. She has worked with children and adults with Autism in various areas of their lives by providing them support in their homes, schools, and communities. In 2022 she joined The Arc of the Triangle as an individual services coordinator. Outside of work she enjoys gardening, reading, movies, cooking, and spending time with her family and dog.

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Behm WIlliams

Individual Services Supervisor

(919) 364-7049

Behm Williams grew up in the Chapel Hill area and has a passion for assisting people in the community. He has a BS in sociology from Ashford University, focusing on adolescent development. He spent about a decade working as a Teacher/Counselor for Hope Creek Academy where he worked with IDD children and young adults. In 2020, he began working with local families as a private in-home care provider. In 2021 he joined The Arc of the Triangle as a Support Professional and is looking forward to his new position as an Individual Services Supervisor. Outside of work, he enjoys playing drums, fishing, and watching college football.

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Supported Employment

Sabrina Bonomolo

Employment Specialist

(919) 817-9836

graduated from Campbell University where she majored with a B.S. in Psychology. Sabrina began working for The Arc of the Triangle as a job coach and now enjoys her position as a Supported Employment Specialist. She loves working with the community and finding individuals meaningful work. She is originally from New York, but has lived in NC for many years and loves the Chapel Hill area. In her free time, Sabrina enjoys music, guitar, and spending time with friends and family.

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Zaejai Dunn

Employment Specialist

Zaejai Dunn received her Bachelor of Social Work from Livingstone College. She began working with students with IDD while teaching writing for Wake County Public Schools. She started at The Arc and as a Job Coach with Project SEE and has now returned as an Employment Specialist. When she is not studying hard to obtain her Master’s degree, she enjoys DIY’s! Zaejai really enjoys “just being there for someone.” She tries to find any way that she can to help anyone in need.

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Athena McWhorter

Project SEE Coordinator

(919) 239-0874

Athena McWhorter is a retired Air Force Master Sergeant (E-7). Athena received her Bachelor in Social Work from Stockton University in Pomona, NJ. She has worked as an employment specialist and guardianship Specialist in NJ. In 2012 she began work as a Guardianship Specialist with The Arc of North Carolina until 2015 when her husband (retired from active duty Air Force) received orders and the family was moved to Wichita, Kansas where Athena became a Targeted Case Manager. Athena and her husband moved back home in 2019. Athena enjoys working with students with disabilities and helping them make an impact in their community. In her free time she likes to read, play Xbox, and has recently rediscovered her love for photography.

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Majesty Robinson

Supported Employment Supervisor

(919) 428-3148

Majesty Robinson received her BA in Sociology from NC State University. She began working with students with IDD while serving as a College Adviser in the public school system. In January 2018, she began working for The Arc as a Job Coach and became an Employment Specialist in May 2018. In her free time, she enjoys reading, spending time with friends and family, and binge watching shows on Netflix! Majesty enjoys helping others and is passionate about serving her community.

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Paradise Stevenson

(919) 448-6871

Paradise Stevenson is a North Carolina native. She is a graduate of the University of North Carolina at Greensboro where she received her BSW. Go Spartans! She has had a passion for serving vulnerable populations since her adolescent years. Paradise’s passion for working in the IDD field came from advocating for a family member with IDD. She began working with individuals experiencing homelessness with co-occurring disorders in 2017. Shortly after Paradise began working with individuals with IDD. Paradise spends her free time traveling and finding new adventures. She also enjoys creating memories with her siblings and fur-babies.

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Community Programs

Hailey Bass, MT-BC

Music Therapist & Every Voice Choir Director

(919) 208-1118

Hailey Bass is a native of Raleigh, received her Music Therapy Equivalency Certificate from Saint Mary-of-the-Woods College and her undergraduate degree in music performance from Campbell University. Hailey has clinical experience working with children and adults with intellectual/developmental disabilities, adults and teens with mental illness, and individuals with Parkinson’s, stroke, and traumatic brain injuries. An active member of the American Music Therapy Association, Hailey has been a presenter within the music therapy and healthcare community on topics such as vocal health and interdisciplinary collaboration. When not working, she enjoys performing throughout the Triangle.

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Natasha Pratt

Day Program Coordinator/Camp Director

(919) 357-2539

Natasha Pratt is a Colorado native with a big drive for adventure and all things sunshine! She graduated from Colorado State University in 2017 with Bachelor of Social Work and Bachelor of Arts in Sociology degrees then made her way out East to experience the coast. She has supported people in the IDD community since 2011 in a variety of capacities including direct support and as an Employment Specialist for The Arc of the Triangle. Natasha is bright, welcoming, and eager to bring everyone together. She is over-the-moon excited to be a part of ATU’s Transitional Day Program and to help bring The Arc’s mission to fruition! 😊

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Heather Sapp

Recruitment Specialist

(919) 942-5119 x135

Heather Sapp was born and raised in Burlington, NC and graduated from The University of North Carolina at Greensboro with a Bachelor’s of Science Degree in Public Health. She has always enjoyed volunteering with the Special Olympics and coaching the youth in volleyball and softball. She feels honored to be a part of The Arc family, and help to educate the community on intellectual and developmental disabilities. She cherishes family time with her husband and two kids, growing in her faith and especially her morning cup of coffee (or 2).

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Shannon Williams

Data & Billing Support Specialist

(919) 942-5119 x116

Shannon Williams is a native of North Carolina. She relocated to Wake County to access more opportunities for her two sons and services for her oldest who is a member of the IDD community. Shannon has been involved with advocacy as a foster home houseparent, independent living director and utilization management. Shannon received a Bachelor’s degree in Graphic Communications and Business Administration from Chowan University in 2003 and a Master’s of Public Health and Administration from UNC Pembroke. Shannon returns to the work force after spending the past nine years homemaking and advocating for her son. She is happy to be working at an organization that is making a difference in an area dear to her heart.

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Monick Ricks

Scheduling Specialist

(919) 457-1533

Monick Ricks is originally from New Jersey and has been living in North Carolina for over 17 years.  She has her Associate Science Degree in Medical Assistant.  She has been working with adolescents and adults that have Intellectual and Developmental Disabilities for over 15 years.  She worked with adult women at a group home facility for four years where she assisted and supported the women with completing their Activities of Daily Living.   In 2022 she joined The Arc of the Triangle as a part time Staffing Specialist and a part time Support Specialist which she loves and enjoys serving the people she supports.   In her free time she enjoys spending time with her friends and her daughters and her grandchildren.

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Keara Suzik

Executive Assistant

(919) 942-5119 x132

Keara Suzik is originally from New York where she graduated from Rochester Institute of Technology with a BFA in Graphic Design.  She has been working within the Wake County School System arts community for over 20 years in many capacities from volunteering with PTA, creating and designing signage to co-teaching stage & costume design. Before joining The Arc, she was a Teaching Assistant for a cross-categorical kindergarten class.  Keara hopes to combine her passion for the arts and community outreach to benefit The Arc’s mission.  In her spare time you can find her drawing, reading and spending time with her husband and two daughters.

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Kenneth Kelty

Administrative Assistant

(919) 942-5119

Kenneth Kelty was born and raised in West Palm Beach South Florida.  He is a graduate of the Western Carolina University Participants UP Program at Western Carolina University, a two-year inclusion program for students with intellectual and developmental disabilities. While at WCU Kenneth studied criminal justice and political science. Upon graduating, Kenneth joined The Arc of The Triangle in 2014. In his spare time, he loves knitting blankets and scarfs. Kenneth is an award-winning blogger and motivational speaker on life with disabilities and has a public Facebook page Kenneth Kelty Public Speaker and Author. He has done advocacy work on a local and national level. Kenneth has participated in advanced leadership training in the disability community at The UNC CIDD and Alliance of Disability Advocates.

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Support Assistant

(555) PUP-PAL1

Charlie is a Raleigh native and can be found wonder the halls of the office visiting and making folks smile. He doesn’t smell great- but makes up for that with a sweet face and a quiet demeanor. Charlie enjoys eating weird things off the ground and sleeping in the son. If he’s not at the office, you can find him at home with his family enjoying the good life.

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